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Copilot can now make case summaries from the "talk to a question" side pane. Consumer service representatives (service Associates or Reps) can check out case summaries with out dropping context of what they're focusing on, and accelerate case ramp-ups, transfers, and wrap-ups. Reps could also use Copilot to obtain information https://findsomeonetodocasestudy88675.aboutyoublog.com/41326584/new-step-by-step-map-for-hbs-case-solution

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